Privacy Policy
Introduction
Welcome to GLM 5 at glm5.app. We provide a next-generation AI platform powered by the GLM 5 large language model, delivering AI chat, reasoning, coding assistance, image generation, and video creation. This Privacy Policy explains what data we collect, how we use it, and the choices you have when you access or use GLM 5's website, app, and related services (collectively, the "Service").
By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
Information Collection and Use
We collect the minimum data needed to run, secure, and improve GLM 5:
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Account and Contact Information
- What we collect: Name, email address, authentication details, and profile settings you provide when creating or updating your account.
- Why: To create and secure your account, provide support, and send important notices about the Service.
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Prompts, Uploads, and Outputs
- What we collect: Text prompts, reference images or files you upload, generation settings, and associated metadata such as timestamps and job status.
- Why: To provide AI chat, image generation, video creation, and coding assistance; deliver outputs; maintain your activity history; and improve model quality.
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Usage and Device Data
- What we collect: Feature interactions (e.g., chat sessions, image generations, API calls), page views, session metadata, IP address, browser type, device type, language, and logs for stability and security.
- Why: To operate the Service, monitor performance, troubleshoot issues, enforce rate limits, and prevent abuse.
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Payment and Billing Information
- What we collect: Billing address, plan and credit usage, and transaction details. Payment card data is handled by our payment processor and not stored in full by us.
- Why: To process purchases, manage subscriptions or credits, and detect fraudulent transactions.
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Cookies and Similar Technologies
- What we collect: Cookies or local storage to remember preferences, maintain sessions, and run analytics.
- Why: To keep you signed in, personalize your experience, and understand how the Service is used.
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Support Communications
- What we collect: Messages you send to support and related attachments.
- Why: To respond to requests and improve customer experience.
How We Use Information
- Provide and improve the Service, including AI chat, reasoning, coding, image generation, and video creation.
- Personalize your experience, remember preferences, and suggest relevant features.
- Monitor performance, debug issues, and enhance quality, speed, and stability.
- Protect the Service against fraud, abuse, or security threats.
- Communicate about updates, transactions, and support; send marketing only where permitted by law with your choices respected.
- Comply with legal obligations and enforce our Terms of Service.
Information Sharing and Disclosure
We do not sell your personal information. We share it only with:
- Service providers that help us operate (e.g., hosting, analytics, customer support, payment processing, security). They must handle your data under appropriate confidentiality and security obligations.
- Legal and safety disclosures when required to comply with law, lawful requests, or to protect GLM 5, our users, or others.
- Business transfers if we undergo a merger, acquisition, or asset sale; we will notify you if your information becomes subject to a different policy.
Data Storage, Retention, and Security
We use technical and organizational measures (such as encryption in transit, access controls, and logging) to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.
We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or de-identify it where feasible.
Your Choices and Rights
- Account updates: You can update account details in your profile or by contacting support.
- Access and deletion: You may request a copy or deletion of your personal information, subject to legal and operational limits (e.g., security, fraud prevention, billing records).
- Cookies: You can manage cookies in your browser settings; disabling cookies may affect functionality.
- Communications: You can opt out of non-essential marketing emails through the unsubscribe link; we may still send transactional or service messages.
Depending on your location, you may have additional rights under applicable data protection laws. Contact us to exercise them.
International Transfers
If we transfer your information across borders, we do so consistent with applicable legal requirements and use appropriate safeguards where required.
Children's Privacy
GLM 5 is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy periodically. Changes are effective when posted on glm5.app. If updates are material, we will provide reasonable notice (e.g., by email or prominent notice on the site).
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
- Website: GLM 5
- Email: support@glm5.app
By using GLM 5, you consent to this Privacy Policy and agree to its terms. Thank you for trusting us with your data.