GLM 5 — Next-Generation Frontier ModelGLM 5

Refund Policy — GLM 5 | Credits & Subscription Refunds

GLM 5 refund policy for subscriptions and credit purchases - the 3-day refund window, the usage limit, which purchases are non-refundable, and how to request a refund.

Refund Policy for GLM 5

Thank you for choosing GLM 5 ("we," "us," or "our"). This policy explains when a purchase can be refunded and how to request a refund.

Effective date: October 19, 2026. Purchases made before this date remain covered by the refund terms in effect at the time of purchase.

Refund Window

Refund requests must be submitted within 3 days (72 hours) of the payment. The window is measured from the payment time to the time your request is submitted, not to the time we review it.

Eligibility

A purchase is eligible for a refund only if all of the following are true:

  1. The request is submitted within 3 days of the payment.
  2. Less than 10% of the credits included in that purchase (or in that billing period, for subscriptions) have been used.
  3. The purchase was made at the regular price, without a promo code, coupon, or other discount.
  4. The account has not received a refund before. Refunds are limited to one per account.
  5. You have not accepted a retention offer (such as bonus credits) for the same purchase.
  6. The account is in good standing and has not been used in violation of our Terms of Service.

Non-Refundable Purchases

The following are not eligible for a refund:

  • Annual plans (see below).
  • Add-on credit packs.
  • Purchases made with a promo code, coupon, or discounted price.
  • Purchases where 10% or more of the included credits have been used.
  • Requests submitted more than 3 days after the payment.

Annual Plans

Annual plans are sold at a discount of up to 50% compared with monthly billing and are non-refundable. You can cancel an annual plan at any time to stop it from renewing, and you keep access until the end of the paid year.

If you believe your situation is exceptional, email support@glm5.app from the email address on your account with your order details and a detailed explanation. Such requests are reviewed case by case at our discretion, and submitting one does not guarantee a refund.

Billing Errors

If you were charged twice, charged the wrong amount, or charged after canceling, contact us and we will correct it regardless of the conditions above. These cases are not counted as a refund under the one-refund-per-account limit.

How to Request a Refund

Submit your request from Settings → Billing in your account, or email support@glm5.app from the email address on your account. Every request must include:

  • The order or invoice the request is about
  • The reason for the refund, with a description of what you tried and what did not work

Requests that are missing this information may not be reviewed until it is provided.

Review and Processing

We will review your request and reply within 3 business days. If it is approved:

  • The credits included in that purchase are removed from your account.
  • The related subscription is canceled immediately and will not renew.
  • The refund is issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

The refund amount may be subject to a processing fee not exceeding 6% of the payment amount.

Canceling a Subscription

Canceling a subscription stops future renewals and does not by itself refund past payments. You keep access until the end of the current billing period. You can cancel at any time from Settings → Billing.

Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the updated policy is published.

Contact

For questions about this policy or a specific charge, contact support@glm5.app.